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Four ways to support and sustain your intranet
The Intranet Operating Model highlights the critical elements of governance that make an intranet valuable, successful and sustainable. It covers six categories, three for guiding the management and...
View ArticleGlobal companies are in trouble, can digital workplaces come to the rescue?
In recent decades, the rise of multinational firms has seen inevitable. With apparently unlimited resources and expertise, they would sweep away local competitors as they continued their global spread....
View ArticleIs there an ethical dimension to the digital workplace?
In civilised countries, we no longer send miners down a shaft with just a lamp and a shovel. Instead, miners are equipped with a comprehensive set of protective equipment, and every effort is made to...
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How the digital workplace reinforces values and purpose
Organisational values and a deeper sense of “purpose” – the very reasons an organisation does what it does – are key themes in business. In the external world, they are important brand attributes for...
View ArticleEstablish a global centre of excellence for the digital workplace
No single project will deliver an extraordinary digital workplace. Instead, the digital workplace is a journey, where capabilities and desires emerge over time. In a smaller organisation, it may be...
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Seven reasons why digital workplace chatbots are here to stay
Chatbots are a recurring theme among intranet, digital workplace and internal professionals. With so much hype and attention, it’s easy to dismiss chatbots as a fad. It’s true that some of the current...
View ArticleWhy you probably need intranet advice, not consulting
Great intranets and digital workplaces are delivered by successful teams. This is a process of continuous improvement, with a lifetime of enhancements and fixes. Successful teams encounter the same...
View ArticlePlan your path using the Digital Workplace Radar
The Digital Workplace Radar provides a powerful model for making sense of future technologies. It highlights what’s here now, what’s likely to arrive in the near future, and what remains in the...
View ArticleTwo more objectives for CIOs: flexibility & simplicity
Technology has played a pivotal role in all organisations over the last few decades. This has made the role of Chief Information Officer (CIO) — or other equivalent role — a strategic one. CIOs have...
View ArticleVideo: Innovations in digital workplaces and the employee experience
I was recently honoured to be on the main stage at the Digital Workplace Experience (DWX) conference, held in Chicago during July 2017. I was also lucky enough to have my presentation recorded, which...
View ArticleThe missing piece of employee experience: core business systems
“I should be able to process 15 claims a day but the system is so slow and clunky, I get through 5 if I’m lucky.” “The error messages just don’t make sense, we shouldn’t need a system to explain what...
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Themes from the 2017 Intranet and Digital Workplace Awards
The 2017 Intranet and Digital Workplace Awards were, again, a reminder that intranets, digital workplaces and the teams behind them are in a good place. Whether a traditional global intranet, a social...
View ArticleHow technology is setting employee expectations
Understanding employee experience is a critical mission for any business. The article Employee experience is at the heart of the digital workplace emphasised that employee experience is what drives an...
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Enterprise collaboration is all about change management
Collaboration and social tools offer radically better ways of working. They can bring together groups of staff who are scattered across the globe, as well as helping teams accelerate the delivery of...
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Five key approaches for managing change
Intranets, digital workplaces and collaboration projects involve new ways of working. Moreover, it is rarely mandatory to use these platforms, so it requires effort and activity to get employees to buy...
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What is digital employee experience (#DEX)?
With the evolution of the industry has come the emergence of a relatively new term: digital employee experience (#DEX). This is providing new ways of understanding how organisations operate digitally,...
View ArticleGovernance is not a weapon
Managing an intranet or digital workplace can be a frustrating, thankless task. Content authors and owners don’t keep their areas of the site up to date. Business stakeholders are constantly using...
View ArticleDigital employee experience: why internal communications should care
Digital employee experience (DEX) is now surfacing as a senior-leader topic in many organisations, and it’s providing a new opportunity to deliver genuinely better services to staff. (What is digital...
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An intranet needs to be managed as a product, not a series of projects
We all know how hard it can be to get the funding needed to improve your intranet or digital workplace. Each year, a businesses case is required, which may be a lengthy and painful document to...
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Six ways to use the Digital Workplace Radar
At Step Two we regularly produce tools and frameworks which intranet and digital workplace teams can use to help them with their planning and operations. You can use these frameworks however you like,...
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